Frequently Asked Questions

Qmatic reshapes connections between people and services. Over two billion people in over 120 countries use Qmatic solutions to access the services they need across finance, healthcare, retail, and public sectors. Leveraging Qmatic, businesses can deliver exceptional customer experiences at every touchpoint. From online appointment booking and check-in to service delivery and feedback, enhancing customer satisfaction, streamlining customer flows, and generating actionable insights to optimize operational efficiency. 

Qmatic provides a complete suite of omnichannel solutions to manage appointments and queues and gather actionable insights across various sectors. With Qmatic, you can streamline customer flows, reduce wait times, enhance customer and employee experiences, and improve operational efficiency. Qmatic's suite of solutions includes appointment scheduling, queue management, analytics, virtual queuing, customer feedback, and more. 

Qmatic is headquartered in Mölndal, Sweden, and has offices in Atlanta, Paris, Madrid, Bocholt, Zaventem, Dubai, and Katwijk.

Qmatic was founded in 1981 by Rune Sahlin. Together with his business partner Per-Martin Petterson, they revolutionized the way we wait by developing the world's first electrical queue system.

Qmatic offers virtual queuing through Mobile Ticket, a web-based application that allows customers to enter a virtual queue using their mobile device. With Mobile Ticket, customers can join the queue for your services before arriving at your branch and receive live status updates on the queue progress and more.

Your customer-facing online booking page can be customized with your logo and brand colors. This applies to all customer-facing applications and surfaces such as Mobile Ticket, waiting area displays, feedback surveys, and check-in kiosk interfaces.

For pricing, please contact our sales team.

We adhere to high levels of compliance with many standards and regulations and continuously monitor the compliance and regulatory landscape to stay ahead of what comes next. We have full compliance with the following:

• ISO 27001
• ISO 9001 
• GDPR

Qmatic offers a comprehensive suite of solutions to manage your customer flows, including queue and appointment management, feedback solutions, messaging services, reporting and analytics, virtual queuing, and more.

You can order Genuine Qmatic Tickets here.

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Qmatic Experience Cloud is a multi-tenant SaaS platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services like appointment scheduling, queue management, reporting and analytics, virtual queuing, customer feedback, and more.

Qmatic Orchestra is an on-premise platform designed to manage customer journeys. Built for organizations with complex requirements, multiple locations or large premises, and a need to manage solutions centrally. With its modular and flexible solutions, businesses can access everything from queue management and appointment solutions to advanced analytics, customer feedback, and more, enabling you to deliver the perfect customer journey for your business needs.

Customer Journey Management (CJM) is about managing the customer’s experience by integrating and improving every touchpoint from the first moment of engagement, pre-arrival, to post-service. By bridging the gap between the different steps and integrating the virtual and physical worlds, you can create a seamless customer journey. Read more here.

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Qmatic's solutions benefit a wide array of industries and sectors, spanning from healthcare, retail, and public sector to finance. Examples of organizations that use Qmatic include DMVs, public offices, universities, tax offices, pharmacies, hospitals, laboratories, retail banks, retail stores, large-scale events, and airports.

Qmatic's platform can integrate with various systems, including:

• Single sign-on (SSO) providers
• Virtual meeting platforms
• Calendar systems
• Customer Relationship Management (CRM) software
• Digital signage software
• BI / data visualization tools
• Hospital Information Systems (HIS)

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Qmatic is highly scalable and can be implemented across single branches or expanded to accommodate multiple locations, allowing businesses of all sizes to leverage the technology.

Yes, Qmatic supports multi-language environments, allowing organizations to configure the system in various languages depending on their customer base. This feature is especially useful in multinational organizations or regions with diverse populations.

Qmatic has robust security features, including data encryption, user authentication, and access control. These features ensure that sensitive customer data is protected from unauthorized access, complying with industry standards for data security.

Qmatic solutions can be customized to align with your branding. The user interface on the kiosks, digital signage, and mobile apps can be tailored with company logos and colors, providing a seamless branded experience for customers.

Qmatic systems can be configured to support accessibility features such as assist buttons, screen readers, voice announcements, different mounting options for kiosks, and multi-language options. These options help organizations comply with accessibility regulations and provide a better experience for all customers, including those with disabilities. Read more about how we work with Accessibility.

Traditional queue management typically involves simple, first-come-first-served systems, which may not take into account different service needs, staff availability, or appointment management. Qmatic is a more advanced solution that integrates digital ticketing, dynamic queue management, appointment scheduling, and customer journey tracking to optimize the entire process.

Qmatic manages both walk-in customers and scheduled appointments seamlessly. The system prioritizes and blends the two types of visitors based on predefined business rules, ensuring that appointments are seen on time while minimizing the wait time for walk-in customers.

Qmatic provides a comprehensive set of APIs that allow you to connect Qmatic's appointment booking, queuing, and analytics capabilities with your existing apps, such as CRM system appointment booking platforms, BI / Data visualization tools, and Digital Signage software, and more. 

Qmatic provides scalable solutions for large events and temporary setups. For such scenarios, businesses can use check-in tablets,  digital signage, and mobile ticketing systems to manage visitor flow efficiently.

Yes, Qmatic provides comprehensive training and support for staff during system implementation. Training can be customized depending on the organization's needs and can include on-site sessions, online tutorials, and user manuals to help staff understand how to operate and make the most of the system.

Typical hardware components include kiosks, waiting area displays, counter displays, and ticket printers. However, Qmatic can also used without any hardware with virtual queuing and mobile ticketing. 

Qmatic generates detailed reports and analytics on wait times, transaction times, no-shows, customer feedback, staff performance, and overall efficiency. These insights help organizations identify bottlenecks, monitor staff workloads, and improve operational processes.

Qmatic is compatible with Qmatic certified hardware. Learn more about Qmatic Certified Hardware here. 

Yes, you can read our customer stories here.

We provide a wide range of services and solutions, including appointment and queue management, resource capacity planning, reporting & analytics, virtual queuing, customer feedback, messaging, virtual meetings, and more.

If you wish to partner with us, please contact us or visit our partner page to learn more about our Partner Program.

Qmatic collaborates with partners in Europe, the Americas, Asia, Oceania, and Africa.

Qmatic has 130+ partners worldwide.

Qmatic partners are B2B companies, including IT integrators, solution providers, distributors, software vendors, and customer experience specialists, who sell Qmatic products to their clients.