Accessibility

    Acessibility Features

    Make your services accessible for everyone.

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    Why service accessibility matters

    In the world, 1 in 6 people have a disability of some kind. This could be visual, hearing, motor, or cognitive.

    When providing services, it's important to consider how people with different needs might access and use your services. For example, can someone with impaired vision book appointments for your services? Or how would someone in a wheelchair interact with your check-in kiosks? 

    At Qmatic, we are driven by our company vision of a world where everyone can access the services they need. We work towards that vision by constantly striving to provide accessible solutions to everyone, regardless of who you are.

    With Qmatic's accessibility features, we can remove potential service barriers and allow you to serve as many people as possible.  

    Offer multiple ways to access your services

    Customers can enter a virtual queue with Mobile Ticket, which can be accessed via QR code, SMS link, or website.
    Customers can join a virtual queue via text message (SMS).
    Customers can check in for an appointment or join a queue using a Check-In Kiosk.
    Customers can schedule a virtual meeting online for remote services.
    Customers can check in for an appointment or get in line with help from your front desk staff.

    Accessibility Features

    Waiting Area & Counter Displays
    Waiting Area & Counter Displays

    Show current queue positions and estimated wait times

    With waiting area displays and counter displays, you can inform and provide clear directions to your customers, helping them navigate your premises. Display real-time queuing information and previously called tickets and combine it with other important information to reassure customers and make wayfinding easier for visitors with hearing impairments.

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    Assist Button

    Provide staff assistance at the kiosk

    The Assist Button ensures that visitors with visual impairments or physical disabilities can call for assistance upon arrival. Once pressed, a notification is sent to staff, showing from which check-in kiosk assistance has been requested. A message will appear on the kiosk, followed by an audio announcement, and the visitor is placed in a prioritized queue until a staff member arrives to assist them. 

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    Voice Annoucements

    Communicate clearly with automated annoucements

    The waiting experience can often present challenges with crowded areas, background noise, and other distractions that affect customers' attention.

    With automated announcements synced with your displays, you can keep your visitors informed about when it's their turn and make your services more accessible for visitors with vision impairments.

    • Multilingual announcements: Call visitors in their preferred language based on the language selected during booking or check-in to create a more inclusive experience. 
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    Coming soon: Navigation Keypad

    Add tactile buttons and audio directions

    The navigation keypad allows users with impaired vision, reading difficulties, or impaired fine motor skills to navigate the menus of your Check-in Kiosk using tactile buttons and audio directions. 

    • Different menu pages can be selected using the tactile buttons.
    • Support for 3.5mm headphones
    • Illuminated white keys for clearer visibility for those with “low vision”

    All Accessibility Features

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    Voice Annoucements

    Create a more accessible environment for individuals with vision impairments with automated announcements in your waiting area. Announcements can also be made in a secondary language to create a more inclusive experience. 

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    Waiting Area Displays

    Allow customers to visually monitor their wait status using waiting area displays. Provide clear direction for your customers throughout your service environment and make wayfinding easier and the waiting experience more comfortable.

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    Virtual Meetings

    Allow customers to schedule virtual meetings and receive services from the convenience of their own homes.

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    Multi-Language Support

    Allow customers to book appointments in their preferred language. Depending on the language they select, that information will be used throughout the customer journey, from check-in to calling to service delivery, making your services more inclusive.
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    Notes

    Add notes about the customer's service accessibility needs before staff meet with them. Notes are easily added to the customer's profile and shared across your teams. 

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    WCAG

    Our most used staff-facing and customer-facing applications conform to WCAG 2.1 Level AA, enabling users to navigate using just a keyboard, listen to the information using a screen reader, and more. 

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    Screen Reader

    Allow customers to hear what's on your check-in kiosk for easy navigation. Our most used staff applications are also available with screen readers to facilitate check-in processes and queue management throughout the day. 

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    Kiosk Accessibility

    We offer various mounting options and assistive technologies for our Check-In Kiosk to provide easy access for all users. 

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    Customer Story
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    Watch how the City of Minneapolis Service Center made its services more accessible to the public with Qmatic.

    Read the full story
    Accessibility at Qmatic
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    Interested in learning more about how Qmatic works with accessibility? Visit our accessibility page to explore Qmatic's accessibility policy, access documentation (VPATs, accessibility statements), and leave feedback on the accessibility of our products and services.

    Learn more
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    Contact Us

    Want to learn more about how you can make your services more accessible at your branch?

    Reach out to our Customer Experience Experts today to get started!