Qmatic Experience Cloud Updates - March 2025

Online Booking

19 New Languages Available

The Online Booking page now supports 19 additional languages, making it easier for customers to book appointments and receive notifications in their preferred language.

In addition to English, French, Spanish, Dutch, and Italian, you can now have your Online Booking page in Arabic, Hindi, Punjabi, Bosnian, Swedish, and more. This enhancement offers a more seamless and accessible booking experience for all users. The additional languages are available upon request and can be accessed in the Localization section of Qmatic Experience Cloud.

Here are some of the newly supported languages in Online Booking:

• Korean
• Chinese
• Persian
• Russian
• Somali

Check In 

See Appointment Status with Early and Late Labels

We have introduced new appointment status labels to enhance the visibility and efficiency of managing appointments. These labels indicate whether an appointment is 'Early' or 'Late' based on the scheduled time, providing a clear visual cue that enables staff to prioritize and take appropriate action swiftly. The appointment status labels also show how much time has elapsed since the scheduled appointment time. For example, if the appointment time is 18:50 and the current time is 19:00, the late label will appear, indicating that 10 minutes have passed since the appointment. 

Search for Appointments by Date of Birth

You can now search for an appointment by simply entering the customer's date of birth in either YYYY-MM-DD or YYYYMMDD format, providing a faster and more efficient experience. 

Visit Limit Reached Notification

Now, if there’s a limit on the number of walk-ins allowed for your services, staff members will receive a notification when this limit is exceeded when registering new walk-in visits. This notification will help prevent any overload at your service counters.

Plan

Sync Status Icons 

We have added sync icons to the calendar view in Plan that indicate the sync status of your Outlook Calendar. If a sync issue arises, the sync icon will show that synchronization is not taking place, helping you resolve the problem by contacting support before any scheduling conflicts arise.

Notifications

Email Notifications for Appointment Arrival

We have now implemented email notifications for staff when an appointment has arrived. An email will be sent to the staff member who is the primary resource for that appointment. This ensures that the staff member is aware that the customer has arrived and can prepare accordingly.

Add third-party URL for Appointment Notifications

You can now add a third-party URL to the appointment notification template. This enables you to direct your customers to an external webpage to reschedule or cancel their appointments. 

Certified Hardware Admin

Disabling the Navigation Bar on the Check-in Kiosk

You can now enable or disable the Android navigation bar on your Check-in Kiosks using the latest version of Certified Hardware Admin (version 1.1.0), Qmatic Kiosk (version 1.9.0), and Qmatic Display (version 4.9.0). Disabling the navigation bar prevents visitors from exiting the app or accidentally opening the settings page.

We value your feedback and are constantly looking for ways to improve, so please don't hesitate to contact us if you have any questions or comments.