Qmatic has decided to end support for the Business Intelligence module in Qmatic Orchestra 6.X and 7.X. This decision has been made to streamline our offerings and focus on the core functionalities that best serve our clients’ needs.
Many of our clients have already transitioned to using Data Connect, our Business Intelligence API, where they can bring their Qmatic data into their own BI or Data Visualization tools to gain deeper insights by combining Qmatic data with other critical business information, helping them:
- Streamline processes
- Shorten transaction times
- Find the optimal queueing time
- Make better, data-driven decisions
Watch our Data Connect demo webinar here
End of support date
As of March 1, 2026, Qmatic will no longer offer support for questions or incidents related to the Business Intelligence module. Although you will still be able to use it, we will not provide support, updates, or bug fixes for it.
The Business Intelligence module, as initially installed with Orchestra, has been divided into two parts:
Standard Canned Reports: These reports have been transitioned to our Reports module, which can replace the Business Intelligence module for Orchestra versions 7.3 and higher.
Analysis: This part of the Business Intelligence module has been discontinued, and no direct replacement is available. However, you can access your data through Data Connect, which is compatible with Orchestra versions 7.3 and higher.
Note: Reports and Data Connect will continue to be supported for the foreseeable future.
Next steps
If you have any questions about this announcement, please contact Qmatic Support.
If you are interested in learning more about Reports or Data Connect, we recommend that you contact your local Qmatic representative.
