Virtual queuing solutions
Give your customers the flexibility to wait anywhere with online waiting line solutions for mobile queuing
For customers
Let customers wait anywhere with Mobile Ticket
- Allow customers to join the virtual queue via SMS, QR code, or URL link.
- Allow customers to wait remotely while monitoring their progress in real-time on their phone
- Send notifications when they're next in line
- Reduce perceived waiting time
- Put your customers in control
For staff
Manage customer flow and improve efficiency
- Monitor and manage customer flow at the branch
- Gain insights into the current branch situation with a real-time dashboard
- Get access to the data they need to prepare for upcoming services
- Implement safe queuing and social distancing in the branch
- Increase staff productivity and efficiency
For management
Gain insight to make data-driven business decisions
- Collect and gather data to deliver a personalized, tailored customer experience
- Manage the whole customer journey and gather intelligence within a single platform
- Reduce on-site wait times and minimize crowd in the waiting area
- Provide seamless experience across all channels
Virtual queuing solutions: How it works
With a virtual or mobile queue management system, customers can queue remotely with a mobile ticket, an online ticket that they can see on their phone.
Self check-in
The customer checks in by scanning a QR code, or they can be assisted by a mobile concierge member of staff.
Receive a mobile ticket and wait remotely
Upon check-in, the customer can choose the service they require and then receives a mobile ticket, allowing them to wait anywhere until it's their turn while monitoring the progress in the queue on their phone.
Get a notification before their turn
The customer gets a notification shortly before their turn, so they can start making their way to the premises.
Get served
The customer gets an alert shortly before their turn to start making their way to the premises to get served.
